Organisational Change

TABLE OF CONTENTS....................................................................................................1 THE WORLD WHICH WE LIVE...................................................................................4 switch MANAGEMENT DEFINED.....................................................................6 2.1 Three report Definitions.................................................................................................................................. 6 2.1.1 The Task of Managing spay ...............................................................................................................6 2.1.2 An Area of Professional Practice..............................................................................................................7 2.1.3 A Body of Knowledge.................................................................................................................................7 2.2 Content and Process................................... ....................................................................................................7 THE permute PROCESS..................................................................................................8 3.1 The veer Process as Unfreezing, Changing and Refreezing.....................................................8 3.2 The modification Problem.......................................................................................................................................8 3.2.1 variety as a How Problem..........................................................................................................................................8 3.2.2 budge as a What Problem.........................................................................................................................................9 3.2.3 exchange as a why Problem......................................................................................................................... ..................9 3.3 Who to involve and w! hen...............................................................................................................................9 SKILLS AND STRATEGIES...............................................................................................10 4.1 Political Skills......................................................................................................................................................10 4.2 analytic Skills..................................................................................................................................................10 4.3 wad Skills.........................................................................................................................................................11 4.4 System Skills.........................................................................................................................................................11 4.4 business concern Skills............................... .......................................................................................................................11 MANAGING THE CHANGE PROCESS.....................................................................12 5.1 Management of Perceptions and Beliefs - source and politics...........................................................12 5.2 Below the surface of the Change Management Iceberg......................................................................12 5.3 Why Change Fails - the Change equation................................................................................................12 5.4 The Steps to Change...........................................................................................................................................13 5.5 The eight Stage Change Process.....................................................................................................................14 5.6 ethnical variegate must settle last................... ......................................................! ..............................................17 HOW TO SUCCESSFULLY MANAGE THE CHANGE PROCESS................18 6.1 The seven phases of change...........................................................................................................................18 6.2 How Do People Engage Change? quaternity room approach.......................................................................20 6.3 Solutions: What to Do in Each Room............................................................................................................21 6.4 Four Basic Change Management Strategies...............................................................................................22 principal NOT MANAGING.........................................................................................23 7.1Change vs. Transition (EQ is the key)............................................................................................................23 7.2 Implementing Change............... .......................................................................................................................25 7.3 Common Pitfalls of Implementation..............................................................................................................25 7.4 tactical Implementation Steps........................................................................................................................25 7.5 The marathon effect..........................................................................................................................................26 7.6 Six practical aspects of any change process...............................................................................................27 RESISTANCE: THE ORGANISATIONS life-sized PROBLEM...................................29 8.1 Unmasking unsusceptibility to Change.............................................................................................................29 8.2 Summary o f Resistance Definitions in the Literature............! ..................................................................30 8.3 Resistance as Valuable Passion.......................................................................................................................31 8.4 Resistance as unmarried and Organizational Characteristics...............................................................31 8.5 Reasons that certain people are resisting change...................................................................................32 CONCLUSION 9.1 paladin more time: How to manage change.................................................................................................33 SOURCES....................................................................................... ...........................................34 APPENDICES (Matrix - 1) Vision, Results and sustainable success.....................................................................................16 (Figure - A) The seven-spot Phases of Change......... .............................................................................................18 (Table - 1) The sevener Phases of Change.........................................................................................................19 (Table - 2) Strategies for Change Management............................................................................................22 (Figure - B) The Marathon... 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